Refund policy
At Pegadzo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return and refund policy to ensure a hassle-free shopping experience.
Return Policy
- You have 14 days from the date of receiving your order to return any items.
- To be eligible for a return, the item must be unused, unwashed, and in original condition with all tags and packaging intact.
- Certain items, including personalized, customized, or final sale products, may not be eligible for return. Please check the product details before purchasing.
How to Return Your Item
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Contact Us: To initiate a return, please contact us at javiercar1708@gmail.com within 14 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
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Return Authorization: Once we receive your request, we will provide you with return instructions and a return authorization (RA) number. Please do not send any items back without prior approval.
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Ship the Item Back: After receiving return instructions, pack the item securely and ship it back to us using a trackable shipping service. The return shipping cost will be the responsibility of the customer unless the item is damaged or defective.
Refunds
- Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a refund will be issued to your original payment method.
- Refunds will be processed within 5-7 business days after we receive the returned item.
- Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.
Exchanges
- If you wish to exchange an item for a different size, color, or style, please return the original item and place a new order for the replacement item. Refunds will be processed for the returned item as per the terms outlined above.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a full refund or send you a replacement item, depending on your preference.
- Please provide photos of the damage or defect when contacting us to ensure a swift resolution.
Final Sale Items
- Items marked as final sale or non-returnable (such as personalized products) cannot be returned or refunded. Please review product details before purchase.
Contact Us
If you have any questions or need assistance with returns or refunds, please reach out to us at:
Pegadzo
Email: javiercar1708@gmail.com